Overview
Maintenance problems left unaddressed damage properties and strain relationships. Ainispace gives tenants a simple way to report issues, gives landlords full visibility into what needs fixing, and tracks every issue from submission to verified resolution.
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Tenants submit maintenance requests from their portal with description and photos
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Category selection — plumbing, electrical, structural, cleaning, etc.
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Priority level set by the tenant — low, medium, urgent
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Instant notification sent to landlord and agent on submission
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Landlord or agent updates status — pending, in progress, resolved
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Tenant receives notification on every status change
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Timeline view shows how long each stage took
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Escalation alert if an issue remains unactioned after 48 hours
Service Provider Integration
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Landlords can book registered service providers directly from the issue
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Service providers have their own portal to manage bookings and earnings
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Completed service logs attached to the maintenance record
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Tenant confirms resolution before the issue is closed
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Full issue history preserved per unit and per tenant
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Useful at tenancy handover to document property condition
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Recurring issues flagged for property-level review
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Exportable maintenance log for insurance or legal purposes
Explore All Features
Everything AiniSpace has to offer for your property journey